Updated 2026-04-01
Refund & Settlement Policy
Reach Connect Union at billing@connect-union.digital for substantive questions referencing this document.
1. Scope
Applies when Connect Union invoices clients for programmatic consulting described on connect-union.digital. Listed KRW estimates are illustrative until contractually scoped.
2. Eligibility window
Written refund requests lodged within fourteen days after invoice payment qualify for expedited administrative review.
3. Full refunds
If no kickoff milestones occurred and termination happens before facilitator allocation, prepaid amounts may be returned minus payment processor fees borne by Connect Union.
4. Partial adjustments
After deliverables commence, refunds reflect unused workshop days or unpublished draft chapters as documented against the engagement timeline.
5. Non-refundable elements
Third-party courier fees for printed materials, chartered travel already ticketed, and retailer-specific rush fees reimbursed to partners are ordinarily non-refundable once committed.
6. Process
Email billing@connect-union.digital with invoice numbers, stakeholder names, and reason codes. Responses arrive within seven business days with optional phone follow-up.
7. Korean consumer safeguards
Where the Framework Act on Consumers or electronic commerce statutes grant stronger remedies, enterprise buyers remain protected if contracts qualify under those definitions; otherwise bilateral statements of work control.
8. Method and timelines
Approved refunds return through the originating payment rail within fourteen business days of approval unless banking holidays extend processing.